Last update: June 11, 2018

Ferticent s.r.o. (“Ferticent”, “we”, “our” or “us”) understands that privacy is important to our website users and customers. This Privacy Policy sets out how we will collect and use the personal information you provide to us while using the website located at www.ferticent.com (the “Site”). This Privacy Policy applies solely to the Site. It does not apply to any other site, product or service of Ferticent, its affiliates, or customers.

By accessing or using the Site, you are deemed to accept the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you may not access or otherwise use the Site or Services. We reserve the right, at our discretion, to change, modify, add or remove portions of this Privacy Policy from time to time and such changes shall be posted on the Site.

The Site, together with all its content, is owned or controlled by Ferticent s.r.o., Ulica Sv. Vincenta 4, 821 03 Bratislava, Slovakia.

PERSONALLY IDENTIFIABLE INFORMATION THAT WE COLLECT
To provide our services, we may collect and process certain personal information that you voluntarily submit to us, such as through our contact pages, or by email. We take care to keep this information secure and prevent any unauthorized access or unlawful use of it as described in the “Security” section below.

The personal information you may provide to us could include your name, address, date of birth, gender, email addresses and/or mobile phone numbers.

NON-PERSONAL OR AGGREGATE INFORMATION THAT WE COLLECT
When you visit the Site, we may automatically collect certain non-identifying information about you, such as the type of browser or device operating system you use, the domain name of the website from which you linked to us, the preferred language you have chosen. We may also aggregate information collected from our users (such as the number of users in a particular region or having particular characteristics).

INFORMATION USAGE
The information we collect about you or you provide to us will be used to provide you with the our services.

In addition, we may use your personal information:

To respond to your direct queries.
To provide you with notices about your appointment, visit, or treatment.
To add you to our list of potential clients, which we may contact from time to time, to revisit the status of the appointment, visit, or treatment.

You may withdraw your consent to our use of your personal information at any time by contacting us at reception@ferticent.com; however, in that event, we may be unable to provide our services to you.

INFORMATION SHARING
We may disclose and market aggregated information about users of our services, and aggregated information collected via our Services, that does not identify any individual, without restriction.

We will only share your personal information as described below, unless you have specifically consented to another type of use, either at the time the personal information is collected from you or through some other form of consent from you.

We may disclose your personal information:

To our staff and webmasters.
To our subsidiaries and affiliates.
To fulfill any purpose for which you provide it.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our contract terms and conditions, including for billing and collection purposes.
To investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Site.

COOKIES
We may place small data files on your device or device hard drive known as “cookies” or a similar type of file (such as clear gifs, web beacons, tags, etc.) for the purpose of facilitating and enhancing your communication and interaction with the Site. We have a dedicated Cookie Policy with more information on Cookies.

SECURITY
We have implemented technical and organizational measures, appropriate to the risk, to protect your personal information against accidental or unlawful destruction, loss or alteration and unauthorized disclosure or access. However, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online.

DATA RETENTION
We retain your personal information, if provided by you through the Site, for as long as your inquiry is active (as determined by us) and for a reasonable time thereafter, or if applicable, for as long as you remain on our marketing list. We also may retain your personal information for a longer period of time on the basis of our legitimate interests in providing our Services to you or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use aggregated or anonymous data previously collected so that it can no longer be used for personal identification and/or anonymize or aggregate your personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

OTHER SITES
As a convenience to you, we may provide links to third party websites from within the Site. We are not responsible for the privacy practices or content of these third party sites, and by providing a link we are not endorsing or promoting such third party sites. When you link away from our Site, you do so at your own risk. We encourage you to read the policies and terms of every website you visit.

SOCIAL NETWORKING SERVICES
The Site may integrate with social networking services. You understand that we do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Site, we are doing so merely as an accommodation and, like you, are relying upon those third party services to operate properly and fairly.

INFORMATION RELATING TO CHILDREN
Our Site is designed for those 13 years of age and older. We do not knowingly collect information from anyone under the age of 13. If we are made aware that we have received such information, or any information in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records. In the case of residents of the European Union, we do not collect information from anyone under the age of 16 except with parental consent, subject to an EU member state providing by law for a lower age (not below 13 years).

COMMUNICATIONS WITH FERTICENT
By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other services provided by us, provided that, we will not give your email address to another party to promote their products or services directly to you except as set forth in this Privacy Policy.

OPT-OUT PROCESS
If you do not want your personal information shared with any third party who may use such information for direct marketing purposes, then send an email to reception@ferticent.com stating that you want to opt-out of such disclosures. However, we are not responsible for removing your personal information from the lists of any third party who has previously been provided with your information in accordance with this Privacy Policy.

As noted above, you may opt-out of or restrict the placement of cookies on your device or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on many mobile devices. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings.

 

DO NOT TRACK SIGNALS
Please note that we do not respond to or honor “do not track” signals or similar mechanisms transmitted by web browsers.

YOUR EUROPEAN UNION PRIVACY RIGHTS
If you are a resident of the European Union, you have certain additional rights with respect to your personal information under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), including the following:

The right of access to your personal information.
The right to rectify your personal information if it is incorrect or incomplete.
The right to have your personal information erased (“right to be forgotten”) if certain grounds are met.
The right to withdraw your consent to our processing of your personal information at any time (if our processing is based on consent).
The right to object to our processing of your personal information (if processing is based on legitimate interests).
The right to object to our processing of your personal information for direct marketing purposes.
The right to receive your personal information from us in a structured, commonly used and machine-readable format, and the right to transmit your personal information to another controller without hindrance from us (data portability).
If you are located in the European Union and you are or have been our customer, we may send you marketing communications based on our legitimate interests, subject always to your right to opt out of such communications. Further, if you are located in the European Union, we will never share your personal information with a third party for such third party’s marketing purposes, unless you have specifically consented to us doing so.

You may contact us at reception@ferticent.com to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances we may charge a reasonable fee for access to your personal information. Furthermore, if you believe that our processing of your personal information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.

For purposes of the GDPR, we are a “controller” and you are a “data subject.”

QUESTIONS AND COMMENTS
If you have any queries or comments about this Privacy Policy or our privacy practices or wish to resume receiving information which you may have previously opted-out of receiving, please contact us at reception@ferticent.com